Are fake Google reviews derailing?the?online branding?for your home improvement business??Did you check your reviews only to find a sudden onslaught of false claims and attacks??
Unfortunately, less-than-ethical competitors or random pranksters?sometimes take to Google to leave false reviews. Here are three ways to request?that?Google remove those reviews.??
When you hover your cursor over a given review, as flag icon will appear. Clicking it will take you to the “Report a policy violation page.”?Then?enter an?email address and select?a?violation type.??
You can report reviews for being hateful or violent, containing inappropriate content, containing advertising, being off-topic, or including a conflict of interest. Choose the last reason if you believe a review is?from?someone with malicious intent toward your?home?improvement?business’s?online reputation.??
Google?typically?won’t?act?until five users report the review, so ask some employees with personal Google accounts to flag the review too. Five flags prompt a human at Google to look at the review content, but?there’s still no guarantee Google will?remove the fake review.?
Report the Review Directly?
You can report reviews directly to a Google rep via phone, email, or chat support on your Google business account. This?might?be?the best choice?if you can make a logical case on why the reviews are false.??
Consider Legal Action (Only as a Last Resort)?
If you can’t get fake reviews removed by Google via either of the above methods—and?they are especially damaging to your?home improvement company’s?reputation—you?could?consider taking legal action. Obviously, this will be expensive,?so?it’s?only a consideration if you absolutely need to get these reviews removed and thus must find a way to deal with the money, time, and effort expended.?(Even then, of course, there’s no guarantee a judge will rule in your favor.)?
Ultimately, negative Google reviews?do?happen. Having them removed can help you manage your?home?improvement brand’s?online reputation, but sometimes spending efforts on providing stellar service and getting more positive reviews results?provides?better ROI.?
(Note: Monitoring your business’s online reputation is a requirement for success in the digital age. Try our free?Review Scan now?for an instant reputation report on your business.)